The Institute of Certified Secretaries (ICS) is Kenya’s premier professional body dedicated to advancing the practice of corporate governance and secretarial services. As the regulatory authority for company secretaries, ICS sets the industry standards, certifies professionals, and promotes best practices across both the private and public sectors. With a mission to uphold ethical and effective governance, ICS plays a crucial role in shaping business leadership and enhancing the credibility of governance professionals in Kenya

The Institute of Certified Secretaries (ICS) has long stood as a pillar of excellence in corporate governance and secretarial practice in Kenya. As the regulatory body for company secretaries and governance professionals, ICS plays a crucial role in setting industry standards, offering certification, and fostering best practices that shape business leadership across the region.

Despite its reputation, ICS faced several hurdles that hindered its ability to connect effectively with its members. An outdated website, inconsistent brand identity, and poor mobile optimization made it difficult for the organization to engage its audience and maintain its industry leadership. Membership processes were cumbersome, event sign-ups were inefficient, and the overall digital experience failed to reflect the professionalism and authority of ICS.

The digital experience was reimagined. BBR designed a user-friendly, mobile-optimized website with a seamless membership portal, integrated online payments, and an event management system. The new platform allowed members to access resources with ease, renew certifications effortlessly, and register for events in just a few clicks. The website’s intuitive navigation ensured a smooth and engaging experience across all devices, making ICS more accessible than ever before.