Support & Platform Coordinator

The Problem-Solver Behind BBR’s Seamless Platform Experience

At BBR, ensuring a smooth platform experience isn’t just about fixing issues, it's about preventing them before they even happen. That’s where Kevin Nyakebako, our Support & Platform Coordinator, comes in. Working behind the scenes, Kevin is the person making sure everything runs smoothly before users even log in. His role involves a mix of troubleshooting, testing, and refining. Before the platform goes live, Kevin works closely with different teams to identify potential issues, ensuring that users don’t encounter unexpected roadblocks. If something isn’t working quite right, he’s on it,collaborating with developers and product managers to fix problems before they escalate. Beyond problem-solving, Kevin is also a master of clear and effective documentation. He creates easy-to-follow guides that help content partners and CMS users understand the platform without getting lost in technical jargon. His goal is simple: to make onboarding and everyday use as effortless as possible. For Kevin, the most rewarding part of his work is seeing how his efforts directly impact a seamless user experience. Whether it's identifying a small navigation issue before it becomes a big problem or streamlining a process to make life easier for users, every challenge he tackles helps build a more efficient and user-friendly platform. The tools of his trade? Documentation platforms like Google Docs and ticketing systems to keep track of issues systematically. And of course, a steady supply of coffee to fuel his troubleshooting sessions Kevin is passionate about making platforms work better, not just for developers but for everyone who interacts with them. With his keen eye for detail and proactive approach, he ensures that the BBR platform isn’t just functional, it's intuitive, efficient, and frustration-free.